Care & Repair
Conference 2024

Better Homes for a Healthier Future

19 September 2024, Venue Cymru, Llandudnno

Join us for the biggest event in Wales dedicated to older people’s housing.

The Care & Repair Conference 2024 will explore how better homes in Wales can create a healthier future for us all. The day will feature guest speakers, workshops, discussion panels and an exhibition hall. Join us as we discuss the housing challenges and solutions faced by our older generations.

This event is perfect for anyone who wants to discover how housing, health and social care connect. This includes housing professionals, health and social care workers, non-profit organisations, and local government.

Our conference this year is sponsored by Wales & West Utilities.

Confirmed Speakers

Already confirmed for the Care & Repair Conference 2024 are:

  • Julie James MS, Cabinet Secretary for Housing, Local Government and Planning
  • Hayley Floyd, Head of Urgent Care, Welsh Government
  • Faye Patton, Policy Manager, Care & Repair Cymru
  • Gwynne Jones, Former Managing Director, Cartrefi Conwy


We are thrilled to be in North Wales for our 2024 Conference.

The conference will take place at Venue Cymru in Llandudno. The full address is: Venue Cymru, The Promenade, Penrhyn Cres, Llandudno LL30 1BB. More information about the venue can be found on the Venue Cymru website.



“Honestly, everything on the day went so smoothly and effortlessly I wouldn’t change a thing.” — Exhibitor, 2023

If you are interested in exhibiting at the 2024 Care & Repair Conference, please contact Adrian Lister:

Book Your Place

Conference Sponsor

We are proud to have Wales & West Utilities as our conference sponsor. They are a valued partner of Care & Repair Cymru and of our fuel poverty work.

Visit the Wales & West website

Confirmed Exhibitors

Wales & West Utilities

We distribute gas to homes and businesses on the main gas network, offering support to people in vulnerable situations who experience a gas supply loss. We also provide the 24/7 365 day a year gas emergency service for people who smell gas or suspect carbon monoxide is being released. We offer free locking gas cooker valve installation for cookers with suitable pipework to support those caring for people with dementia.

Age Cymru

We’re Age Cymru, the national charity for older people in Wales. We are proud to be a part of the Age UK Network. The network includes Age Cymru along with the three national charities, Age UK, Age Scotland and Age NI, and over 120 local Age UKs across England, five local Age Cymru partners and Age Orkney.Together with our local Age Cymru partners, we work to improve the lives of older people by delivering trusted advice and support services. We campaign, we research, and we fundraise to make sure we build a better life for all older people. We ensure older people’s voices are heard, we challenge and change attitudes and we fight discrimination wherever we find it.


AKW are the UK market leaders in showering, daily living and kitchen solutions for people with reduced mobility. Choice, competitive pricing, and first-class customer service make AKW the first choice for clients across the UK and abroad. We work closely with Occupational Therapists and Healthcare professionals, to design and manufacture a full range of easy access showering, kitchens and mobility support products.We are passionate about enabling people to stay in their own homes and retain their independence. Each of our products is rigorously tested, with fully inclusive design and made specifically for the end user

NAtional Energy Action (NEA)

National Energy Action, fuel poverty charity, operating across England Wales and Northern Ireland. We offer advice and support to fuel-poor households, as well as advocating for policy and regulation to protect the most vulnerable households. We also offer training to frontline staff of other organisations, to they can best support fuel-poor households.


The Welsh Government Warm Homes Nest scheme offers free, impartial advice and support to all households in Wales. If a customer is eligible, Nest also offers a package of free home energy efficiency improvements to help lower energy bills and improve health and wellbeing, such as insulation, a heat pump, solar panels, or central heating.


Sarabec provides a wide range of equipment to help people with a hearing loss. Products include TV Listeners, Amplified Telephones, Alerting systems for smoke detectors, Extra loud flashing doorbells and Personal listeners to help with hearing conversation. We sell direct to Local Authorities, the NHS, Sensory Charities and the public.

Centre for Sign-Sight-Sound

Support for people with a sensory loss, predominately people with a hearing loss or who are Deaf although we do have services for Disabled people. The services range from support to organise health appointments to support to find employment.


We believe that dignity and independence are fundamental to our well-being. We do our best to make life a little easier for anyone who needs help when toileting. We achieve this by being the UK's only specialist manufacturer of wash and dry toilets for the less-able. Once installed, we service, maintain and customise our toilets for as long as they are required.

Solon Security

Solon is recognised as the UK’s leading supplier of community safety products. Having worked with an array of councils, housing associations and care providers for almost 30 years, we utilise this customer involvement to deliver market-leading solutions.

Hearing Products International Limited

Hearing Products International have 32 years of experience in providing assistive technology and helping change peoples lives with hearing and sensory loss, we provide personal listeners, 2in1 TV and Personal Listeners, Smoke alarms, Alarm Clocks with Bed Shakers, Voice Amplifiers, Door Alert Systems with Telephone Signalers, Sound Sensors, Pagers and Bed Shakers all from a family run business.

Carers Wales

At Carers Wales, we want carers to know that they're not alone. We're here to listen, to give expert information and advice, campaign for lasting change, and find new ways to support carers with their caring role.We want to see a world where carers are supported not only to cope with the challenges of looking after someone, but to build a life of their own too. A life which includes caring but is not overwhelmed by it, and one where carers are able to look after their own health and wellbeing too.

HSF Health Plan

Our cash plans offer cash reimbursements for a whole range of healthcare and maintenance and treatments, GP Advice Line, Counselling Service and Legal Line as well as HSF Perkbox

TACT (Trusted Assessing and Care Training)

TACT is an OT-led practice that specialises in training and programmes to support assessing for home adaptations. As an accredited provider of Trusted Assessor training, we offer a variety of courses in a range of formats including the national qualifications in Trusted Assessor at levels three and four.

Conwy & Denbighshire Care & Repair

Gofal a Thrwsio Conwy a Sir Ddinbych help older homeowners and private tenants to repair, adapt and maintain their homes. Home visits are arranged to discuss clients needs and identify appropriate repairs, maintenance or adaptations, offering solutions, the likely costs and potential sources of funding. The Charity’s objectives are for the public benefit, the relief of need, sickness, disability and poor health, particularly but not exclusively amongst those over sixty years of age and resident in the areas of Conwy and Denbighshire.Our Mission: “To enable older or vulnerable people to remain independent in their own homes in Safety, comfort, warmth and security”

2023 delegate feedback

“So good to be back at conference in person. Well-balanced programme, informative and thought-provoking; a very good day!”

Conference 2023 Photos

2023 Conference Speakers

Heléna Herklots CBE

Heléna is the Older People’s Commissioner for Wales – an independent statutory role established in law to protect and promote older people’s rights. She took up post in 2018 after over 30 years working on ageing and older people’s issues. Starting her career working directly with older people and their families in day centres and care homes, she has influenced public policy, campaigned for change and developed and provided support services for older people.

Julie James MS

Julie James was born in Swansea but spent significant portions of her youth living around the world with her family. Until she was elected as Member of the Senedd for Swansea West, Julie was a leading environmental and constitutional lawyer. Prior to this, she was assistant chief executive at Swansea Council. Julie was appointed Minister for Climate Change on 13 May 2021.

Matt Dicks

Matt is the national director of CIH Cymru and leads the team in Wales, Matt took his current role armed with a breadth of knowledge of the Welsh policy landscape following 17 years of working as a senior communicator at the heart of Welsh civic and political life. After seven years as a Political Correspondent for ITV Wales, he joined the National Assembly for Wales (now Welsh parliament) as its head of news.

Alicja Zalesinska

Alicja is the CEO of Tai Pawb, an organisation promoting equality and social justice in housing in Wales. Her previous roles include that of an assistant director of Race Equality First and a researcher for the financial sector. Alicja has worked in the third sector for 16 years. Born and educated in Poland she made Wales her home 19 years ago.

Ruth Power

Ruth is the CEO of Shelter Cymru. She has enacted a commitment to social justice in various service delivery, policy and leadership roles in the third and statutory sectors. She started out in local authority and housing association housing and homelessness services in Cardiff and London, and then set up and ran a women’s refuge, and a teenage mother and baby unit for a black-led housing association. She chairs Homes for All Cymru and sits on the Ending Homelessness National Advisory Board.

Nigel Winnan

Nigel is the Customer and Social Obligations Manager at Wales & West Utilities, responsible for all customer services. Wales & West Utilities own and operate the gas network across Wales and the south west of England, supplying 2.4m domestic homes and business. In addition to identifying and looking after customers during emergency, planned and connection work, a number of partnerships such as with Care & Repair Cymru allow additional support to be provided to priority customers.

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