About the role

In this key role, you’ll lead and support our team of Practical Services Assistants, ensuring referrals and service requests are managed efficiently and completed within expected timescales. You’ll also work closely with our Practical Services Manager to maintain smooth operations, accurate data, and support the financial side of our service delivery. 

Your day-to-day will include: 

• Leading and supporting a busy admin team 

• Monitoring project delivery timelines and budgets 

• Assisting with financial administration, including invoices (experience with Xero is desirable) 

• Handling referrals, client records, and office procedures 

• Ensuring high-quality service standards across various support programmes 

This role is based at our Ferndale office. A DBS check is required due to the nature of the role. 

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