Older Not Colder: Free Home Energy Support

Keep your home warm this winter with our free Older Not Colder service, for those aged 60 and over.

Older Not Colder is a new service from Care & Repair that supports older people to keep their homes warm and energy bills down.

The service has Home Energy Officers working across Wales who visit and assess homes for free. They offer expert advice and can help you find funding if repairs or improvements are needed to keep a home warm.

Who is the service for?

To be eligible, you must be living in Wales, be over the age of 60 and own your home or privately rent.

How the service can help you:

A free visit and assessment of your home.
Free advice on how to improve the energy efficiency of your home.
Guidance for those who are struggling with bills.
Support with accessing the Warm Homes Programme.
Support with accessing benefits that you are entitled to.
Help to apply for grants that can keep your home warm.

Request a free visit from a Home Energy Officer

Our Home Energy Officers are ready and waiting to visit your home and support you with your home energy needs. Use the form below to request a free home visit.

Get Help from Older Not Colder

Complete this form and we will attempt to phone you within three weeks to discuss your needs. Please be aware that in some areas the waiting list is longer than others.

Full Name (required)

How old are you? (required)

Phone number (required)

Email address

First line of address (required)

Second line of address

City/Town

Post Code (required)

What support do you require? (tick all that apply) Free home assessmentEnergy saving adviceSupport with heating systemSupport with damp, mould and condensationSupport with energy billsSupport with grant applicationsOther (if other selected, please specify in box below)

Please give us more details

How did you hear about Older Not Colder?

By completing this form you agree for your message to be sent by email to your local Care & Repair. We promise to keep your details safe in accordance with our Privacy Policy. This means your details will only be used by Care & Repair and will never be passed on to other organisations for marketing purposes.

Prefer to phone us?

If you would rather phone us to discuss how we can help you, then you will need to phone your local Care & Repair. Use the Contact Us button at the very bottom of this page.

“I spoke to someone on the phone and within four weeks I had the new boiler put in. I didn’t think it would be so soon; I thought I would have to wait months and months. It’s just amazing, I’m still pinching myself.” – Maggie, Swansea

How Older Not Colder Helped Bryn

The project recently helped 85-year-old Bryn, who has lived in his Newport home for almost 60 years. Last year Bryn’s boiler suddenly stopped working and he was facing a long winter in a cold home with no hot water. Bryn said: “My boiler had broken down and it wasn’t repairable, so I got in touch with Care & Repair. They then arranged for a boiler to be put in free of charge through a Welsh Government scheme. It was finished on 13th December, so it was just in time for Christmas!”

Bryn was thrilled with the outcome and all the support he received, he said: “It’s been exceptional – there’s always been someone phoning me up and making sure things were going alright, making sure the boiler was coming along, which I found very comforting.”

Paul Rydel, the Home Energy Officer in Newport, said: “Every day I meet people like Bryn who are struggling because their home is painfully cold or because they can’t afford their energy bills. The best thing about my role is being able to provide practical help and see the improvement it makes to people’s day-to-day lives.”

Read Our Older Not Colder Advice Booklet

Free advice booklet that covers everything from tips to save energy at home to the grants available from the government.

Read now

Made Possible by Wales & West Utilities

Older Not Colder is funded through Wales & West Utilities’ Vulnerability and Carbon Monoxide Allowance (VCMA) fund.

Wales & West Utilities

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