Older Not Colder: Free Home Energy Support

Older Not Colder is a new service from Care & Repair that supports older people to keep their homes warm and energy bills down.

The service has Home Energy Officers working across Wales who visit and assess homes for free. They offer expert advice and can help you find funding if repairs or improvements are needed to keep a home warm.

Who is the service for?

To be eligible, you must be living in Wales, be over the age of 60 and own your home or privately rent.

How the service can help you:

• A free visit and assessment of your home.
• Free advice on how to improve the energy efficiency of your home.
• Guidance for those who are struggling with bills.
• Support with accessing the Warm Homes Programme.
• Support with accessing benefits that you are entitled to.
• Help to apply for grants that can keep your home warm.

Request a free visit from a Home Energy Officer

Our Home Energy Officers are ready and waiting to visit your home and support you with your home energy needs. Use the form below to request a free home visit.

How Older Not Colder Helped Maggie

Celyn Wickwar is the Older Not Colder Home Energy Officer for Swansea and Neath Port Talbot.

Celyn said: “Every day, I meet people who are really stressed because their home is painfully cold or because they can’t afford their energy bills. Thankfully, through the Older Not Colder service, I can provide some peace of mind to those who need it this winter.”

Celyn recently helped 77-year-old Maggie, who had lived with no heating for over a year. It was only after Maggie fell at home and broke her back in July 2024 that she was encouraged to reach out to Care & Repair.

After visiting Maggie and assessing her home, Celyn connected her to a free boiler replacement service. Maggie said: “I spoke to someone on the phone, and within four weeks, I had the new boiler installed. I didn’t think it would be so soon, I thought I would have to wait months and months. It’s just amazing, I’m still pinching myself.”