You Can Now Contact Care & Repair using British Sign Language (BSL)

Care & Repair Cymru has partnered with Convo to unlock conversations using real time British Sign Language (BSL) interpreting services.

If you use BSL you can now contact us through a qualified BSL interpreter from Convo. Convo is a Deaf-led interpreting service which makes communication easier and more accessible.

How It Works

You can contact us for help and support using the Convo Now app, available on iOS, Android, or via a web browser. Simply search for us in the Community Directory.

Once you connect, a professional interpreter will join the call and help facilitate your conversation, ensuring you’re connected to the right person and supported throughout.

Getting Started with Convo

If you’re using Convo Now for the first time, you’ll need to register an account. This is a quick, one-time process that helps keep your account secure and allows us to contact you again if needed.

Receiving a Callback

To receive a callback from us, please share your unique Convo number when you get in touch. You can find this code on the homepage of the Convo Now app.

Providing this number ensures we can return your call through the service.

For step-by-step guidance on receiving calls, visit the Convo help page:
https://info.convo.io/uk/help/how-to-receive-calls

• Access Convo via app or browser: 👉 https://uk.convo.io/UserWebApp
• FAQs and transition info: 👉 https://info.convo.io/uk/help/signlive-becoming-convo#faqs
• Need help? 📧 hello-uk@convo.io

This service has been funded by Welsh Government through our Managing Better service. Managing Better is a free home visiting service offering advice and practical help for people over the age of 50 who have hearing loss, sight loss, dementia, or have had a stroke. We deliver Managing Better in partnership with The Stroke Association, Alzheimer’s Society, RNIB and RNID ensuring the right support is available at the right time.