About the role

These are a few of the key duties of the role, please refer to the role profile for more:

• Lead and develop the adaptations administration team, monitoring performance to ensure the service meets customers’ needs and funding requirements.
• Lead the team in the delivery of all administration functions that support the business, specifically in the delivery of a first point of contact service for customers.
• Monitor and review relevant performance data to continuously improve customer service and ensure required outcomes are achieved.
• Develop and regularly review relevant procedures and processes to reflect current working practices.
• Maintain the Advice Quality Standards Quality Manual and ensure the service operates in compliance with the standards.
• Develop and maintain positive working relationships with partner agencies including health colleagues, local authorities and other 3rd sector organisations.
• Represent West Wales Care & Repair at external events and deliver presentations/talks on the agency’s work, promoting our services.
• Demonstrate compassion and understanding of the needs of older people, ensuring that our services meet the needs of our customers.

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