Role specification

Agency: Care & Repair North East Wales

Location: Flintshire & Wrexham

Salary: £28,000 per annum

Hours: Full time

Closing date: 25/03/2024

About the role

The Home Energy Officer (HEO) role is one of twelve across Wales, based at and line managed locally in every Care & Repair Agency, co-ordinated centrally by the Project Manager, Older Not Colder at Care & Repair Cymru.

The HEO will provide a comprehensive, specialist casework, advisory and support service to older people who are in or at risk of fuel poverty, or who need improvements to the energy efficiency of their homes to alleviate cold.

The HEO role will centre around the provision of a specialist home visiting casework service that is holistic, problem-led and tailored to the individual’s needs. The emphasis will be on reducing domestic energy usage, improving home energy efficiency, and increasing household income. Working closely with C&R Caseworkers, Technical Officers and others in the Agency, other housing problems and issues of concern to the individual that affect their fuel poverty, health and well-being, safety and security will also be addressed.

Client referrals will come from numerous sources such as, directly via marketing and publicity for Older Not Colder, internal referrals from C&R Caseworkers and TOs, and from a range of referral partners developed as part of the wider Older Not Colder Project – where clients are in need of specialist support with energy efficiency and fuel poverty.

Clients will be referred for wider Care & Repair services by the HEO as applicable where they also need help with repairs, maintenance, falls prevention and/or adaptations, so that, whatever the pathway for the client, they will be provided with a comprehensive Care & Repair service.

The HEO will participate in regular Older Not Colder HEO Networks as a forum for networking, learning, sharing information and good practice, and sharing case information, data and intelligence to help with national policy work and evolving and improving the service.

Please see recruitment pack available for download below for more information

How to apply

Please send an up-to-date copy of your CV and a supporting statement of up to 400 words setting out how you meet the criteria for the role, and why you want the job. Please note if you do not provide a separate supporting statement your application cannot be considered.

Applications should be addressed to Emma Edwards, Client Services Manager at by 12 noon on 25th March 2024.


Home Energy Officer - Recruitment Pack

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